Obsessed with Solving Customer Support Pain Points

The team at Calmer Contact have over 40 years experience in running call centres and we have combined every lessoned learnt to create the best solution for our clients.

We have focus on solving the all the main pain points for our call centre clients, starting with getting high quality fluent operatives at the lowest cost, something our lean South African operation is ideally suited to offer.

1.Cost Management

Pain Point: Rising operational costs make in-house contact centres unsustainable.

Solution: Our South African call centres provide substantial savings due to lower labour costs and favourable exchange rates, allowing you to reduce expenses without sacrificing service quality.

2. Skilled Workforce

Pain Point: Difficulty finding skilled, customer-focused staff locally.

Solution: South Africa boasts a well-educated, English-speaking workforce with a strong focus on customer service, ensuring your customers receive top-tier support.

3. Service Quality

Pain Point: Ensuring consistent, high-quality customer service.

Solution: Our call centres prioritise quality assurance, with ongoing training and a commitment to meeting international standards.

9 Good Reasons to talk to us about your call centre

6. Customer Retention

Pain Point: Poor customer service leading to churn.

Solution: Our expert teams have proven track record of creating positive, engaging experiences that drive satisfaction and improve retention rates.

4. Scalability

Pain Point: Managing fluctuating customer demands during peak seasons or periods of growth.

Solution: We offer flexible staffing models, enabling you to easily scale your customer support up or down based on your needs.

5. Technology Integration

Pain Point: Lack of resources for advanced technology and multichannel support.

Solution: We integrate cutting-edge technology, including AI-driven chatbots, CRM tools, and omnichannel platforms to provide seamless customer interactions across all touchpoints.

7. Language & Cultural Barriers

Pain Point: Poor customer service leading to churn.

Solution: Our expert teams have proven track record of creating positive, engaging experiences that drive satisfaction and improve retention rates.

8. Time Zone Challenges

Pain Point: Misalignment with customer availability due to geographical differences.

Solution: Our time zone (GMT+2) aligns closely with the UK and Europe, offering near-real-time customer support.

9. Compliance & Risk Management

Pain Point: Navigating complex global compliance requirements, such as GDPR.

Solution: We adhere to international data protection standards, ensuring that your business remains compliant with regulations like GDPR.